BBS05 – San Francisco

BBS05 San Francisco
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The main sessions on Thursday and Friday were in the larger hall downstairs at the Palace Hotel. This event was pitched as a “Business” blogging event, and the audience seemed to be predominantly PR, marketing, and advertising folks. The general mind set was something like “what exactly is this blog stuff and what do I need to do about it?” In a show of hands, a significant fraction (more than half?) of the attendees were not blogging, either for their business or personally, but more than half were occasionally reading blogs.

A lot of business (and human) behavior can be attributed to a combination of fear and greed. In this case, some of the “fear” would be:

  • Losing control or being blindsided by negative PR. The Kryptonite bike lock hack was frequently cited in discussions.
  • Legal exposure if my employees are blogging, or PR exposure if negative comments or hate speech left by comments.

On the “greed” front:

  • Blogging is new, and could become a competitive advantage (or disadvantage, if the competition is doing it) for existing products and services. Ford vs GM was cited several times, also Clip and Seal.
  • Opportunities to recruit new customers, influence consumers through more authentic word-of-mouth vs mass advertising.

Assuming that this crowd is representative of the interest and awareness of businesses, there’s a long way to go in educating companies about the changing opportunity, risks, and characteristics of blogs and syndicated web publishing. There’s also an usability / explainability issue for the software and services vendors. I’m not fond of Microsoft’s “Web Feeds” push, but it’s representative of the sort of changes that will be needed to get out of technology-focused discussions and into conversation about potential business value among the mainstream, vs early-adopter market.

Other stuff:
Wordpress demo and announcement of wordpress.com (hosted Wordpress, like TypePad)
Movable Type 3.2 demo and release

The wireless service on Thursday was extremely unstable, probably due to the large number of users. On Friday, the Anchorfree team turned off the RADIUS authentication which seemed to improve the availability of the connection.

Lastly, Microsoft came up with some nice Ogio messenger bags. One of my old bags just bit the dust a couple of weeks ago, and I’d just started looking for one, so I think I’ll give this one a try for a while.

See also: BBS05 – Wednesday

The Inevitability of Blog Outsourcing

The blog outsourcing topic has rolled along while I’ve been spending the day at the Blog Business Summit, listening to discussions on commercializing blogs. There’s now a post about it (Outsourcing bloggers in China) at CNET, which turned up a few other skeptics, and it’s looking like the Blogoriented guys are probably a hoax.

Despite that, I also think it’s inevitable that we’ll see at least a couple of real projects along these lines within a year, not aimed at simulating teenaged girls, but rather at building blog networks, filled and buzzed by creating inexpensive original content and editing search feeds that target specific niches.

David Sifry at Technorati has a good summary on the growing problems of spam blogs and fake blogs, and all the search engines are likely to make progress against what are essentially the next generation of link farms. Unfortunately, as discussed in this afternoon’s sessions on web advertising and affiliate models, if you can get traffic, there’s potential for a lot of money to be made by simple manipulations of the system, at least until the search engines improve. Content picked up by the blog search engines gets indexed immediately, leaving a way around some of the the sandboxing and other mechanisms used by Google and others, and makes profitable links visible immediately.

It’s cheap and apparently effective to implement spam and fake blogs. I’ve noticed the volume of junk e-mail is decreasing, while the number of spam blogs in search results seems to be increasing. It’s going to take cooperation among multiple parties to fix this, but everyone recognizes this as a problem, so it’s going to get better. (Here’s Mark Cuban’s take.)

I think that a follow on issue is that genuinely “original” content, in the “first author” sense, rather than in the “new idea” sense, can be probably be reliably cranked out through a well defined process. Think of something like an Indian call center or coding shop crossed with a daily news bureau, supervised by an editor who picked topics with some guidance from Wordtracker, Google and others. You’d get low cost, original writing, around an editorially consistent, topically relevant set of themes, and perhaps even with some interesting domain expertise, all tuned to be informative and keyworded to be search engine friendly.

Many of the same processes used at Wipro, Infosys, and other software and BPO outsourcers could be adapted to this application. Why cheat the search engine rankings when you can just reduce the cost of production and actually receive ranking benefit when the search engines get better at filtering for contextually better results and get rid of the “really fake” blogs? The Weblogs Inc blog network model seems to be working so far – Jason Calcanis says they’ve just hit a $1M annual ad revenue rate. Reducing the content production costs can’t hurt. I’m sure they could apply some of these ideas, if they haven’t already, and if they don’t, some other new blog network will certainly try.

This approach to farming out the process-oriented writing tasks should apply equally to a number of periodicals, such as magazines and newspapers. The difference between the news content in many newspapers is already often just the local editor’s preferences on the AP or Reuters newsfeeds and what fit in between the committed ad inches.

I don’t think this sort of blog or content outsourcing would be “bad” or “evil” in the sense of creating lower quality content, at least in some topic domains, since a pool of skilled professionals already exists offshore, and is growing rapidly. If you got a good editor in place, it might even improve the overall quality of online content. It’s not misrepresentation, unless you tried to pass off your authors as being something they’re not. But I wouldn’t even bother with attempting the nuances of local US culture with a staff of offshore bloggers, despite the availability of cultural indoctrination programs they run call center trainees through. That would work about as well having US bloggers cover cricket or Bollywood gossip or Korean K-pop singers for their respective local audiences.

This seems to leave American pop culture as a secure niche for a while. Unfortunately, I’m incredibly bad at celebrity gossip. Although, now that I think about it, I did meet Cher once at her house in Malibu…

Putting on my evil genius hat, here’s a hypothetical approach for building an astroturfing blog empire, filled with posts from simulated teenaged (18-35) girls. Start by extracting common phrases, topics, and contexts from some LiveJournal and MySpace blogs. Next, build some auto-blogging agents resembling Weisenbaum’s Eliza program crossed with some modern chatterbots. Finally, set it loose on LiveJournal, Xanga, and MySpace and have it start forming its own blogrings and online cliques, responding to filtered inputs from comments, selected feeds, and topical news, biased for the current hot keywords and with statistically plausible content and linkage…any Emacs Lisp and SQL hackers want to take this on?

See also: Outsource your Blog, Reasons I Still Read Newspapers

Update 08-19-2005 12:32 – some discussion at My Heart’s in Accra

Update 08-27-2005 00:10 – See also Goofy algorithm generates web page about “Prostitute Phobia” (at BoingBoing), which comments on this site, which is one of a collection of automatically generated pages.

BBS05 – Wednesday

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The Blog Business Summit is actually on Thursday and Friday, but this afternoon there was an introductory session on blogging for business, led by Dave Taylor.

I’m not in the core target audience for this session, since I’m already involved in various blogging projects, but thought it would be interesting to talk with people and to hear their questions, concerns, and goals with respect to blogging.

It’s also useful to hear someone else try to explain blogs, RSS, web services, et al. I regularly find myself searching for a common starting context when talking about these topics with people who aren’t already somewhat involved in internet and web culture, especially if they’re from non-technology businesses. It’s remarkable that the tools have become as widespread as they are, given the impenetrable names.

I made good use of the free wireless service provided by AnchorFree. They’re running a captive portal that requires registration, so you’ll need to sign up for an account, but it’s nice to have. My notebook picked up three access points, all at high signal strength, probably installed in the room somewhere. Logged the location in Plazes.

Wirleess performance was okay to sluggish, I’m sure it’s a bit overloaded; something like half the people in the room had notebook computers. My session got dropped a few times, which reset my SSH sessions and required logging in on AnchorFree again using the browser. Lots of continuous partial attention going on in that room. Plus a few fully distracted people trying to get their wireless connections going. Perhaps they should hire those blog outsourcing guys.

This post is tagged (bbs05). Dave mentioned in his talk that he doesn’t like them, and thinks they’ll go away as search engines improve. I partially agree. User tags don’t scale well and in their present incarnation are highly vunerable to spam, but within relatively small communities, they can be an effective supplement to normal search engines. (Example – I could tag a collection of poetry as “haiku”, or “cinquain”, making it visible where the raw text might otherwise be difficult to locate through search.)

The coffee largely ran out after the break, hopefully they’ll have a larger supply tomorrow.

Blog Business Summit

Later this week I’ll be at the Blog Business Summit in San Francisco. A discounted registration for WordPress users is available.

There’s also a WordPress update released, 1.5.2, with bug and security fixes since 1.5.1.3. It’s not a platform for everyone, but I’ve been very pleased with the high level of support, technical flexibility, and the active developer and user communities that have evolved around WordPress in the past couple of years.

I enjoy the option of changing whatever I like in the system, but also enjoy not needing to do so most of the time.

Update 2005-08-14 17:48 – A bigger discount is available for Blogger users! The WordPress discount is $400, the Blogger discount is $500. Hmm.